Job : *IT SUPPORT & HELPDESK *SYSTEM / SOFTWARE INTEGRATION ROLE*
Location: Kuala Lumpur
Salary : RM5000 – RM7000
4 years of experience in providing system integration support, IT support and helpdesk.
-Willing to work on weekend or Public Holiday when necessary.
Flexible to meet the demands of our growing organization.
-Possess positive disposition, solid organizational and communication skills, and proven account management or other relevant experience.
1. SYSTEM INTEGRATION SUPPORT & HELPDESK
-Provide integration support to the assigned campaigns.
-Support on validation work (need to be skilled in data processing in Excel).
-Responsible for providing technical assistance and support for our clients and partners, related to integration and operation of digital advertisement analysis tool on their web/app system.
-Ensure the endpoint security is in line with IT security policy.
-Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution, in hand with our system teams in HQ and other countries’ branches.
-Walk colleagues or clients through steps to help them resolve their technical problems.
-Maintains daily performance of computer and web systems.
-Walks customer through problem-solving process.
-Runs reports to determine malfunctions that continue to occur.
-2. INTERNAL IT SUPPORT
-Owns designated software or hardware systems, and take responsibility for their maintenance and operation.
-Educates and assists with meetings, training materials, and goal-setting involving information technology (IT).
-Organizes own workload, sets priorities and works within deadlines.
-Responds to technical requests and outages, resolving problems in a timely manner.
-Provides expertise and advice on appropriate use, forecasting needs and offering recommendations.
-Provide sales support in terms of IT, including but not limited to create campaign, set rewards and upload banner.
!! PLEASE APPLY USING LINK BELOW !!
Since 2012, Interspace Co., Ltd has been expanding to China, Indonesia, Thailand, Singapore, and Vietnam. Lately, the company expanded to Malaysia, forming Interspace Digital Malaysia Sdn. Bhd.
Interspace Group has more than 500 employees throughout the world and Interspace Co., Ltd was listed in the Mothers section of Tokyo Stock Exchange in 2006.